Custom Service Level Agreements
A fully customizable service, tailored to address specialized requirements.
Services include, but are not limited to
Onsite
Personnel
Site
Office
24/7 service with shift adoption
Monthly reporting and feedback sessions
Spares holding and management thereof
Pro-active preventative maintenance
Network mangement and monitoring
Fully equipped vehicle (including safety standards)
Standard Service Level Agreements
This service is based on a monthly retainer fee to guarantee availability of service personnel. Monitoring services can be added for a pro-active approach.
Services include the following:
- 4 hours response, 8 hours MTTR Office Hours SLA
- Seasonal Preventative Maintenance
- Spares Holding for own account
- Maintenance on:
- PTP Links
- Indoor and Outdoor Access Points
- Wireless Controllers
Managed Services
Full managed services provided by SCAN RF Projects in both licensed and unified mining mesh services.
Services will include:
- 24/7 Monitoring
- Helpdesk
- 2 hours response, 4 hour meantime to repair
- Mesh Service
Call Centre Service
- 24/7 First Line Support
- 24/7 Helpdesk and ticketing system
- 24/7 Network Monitoring
Time & Material Service
This is a non-prioritized standard rate response and will include the following:
- Labour per hour
- Travel per kilometre
- All Materials used will be billed